Consumer Complaints

This series takes a deep dive into the world of consumer complaints and reviews, exploring how they influence business practices and consumer behavior. Each episode examines a different sector—ranging from retail and services to technology and hospitality—to uncover the power and pitfalls of customer feedback. We’ll look at how businesses manage and manipulate reviews, the impact of negative feedback on brands, and the rise of fake reviews in shaping consumer perception. Featuring insights from industry experts, disgruntled consumers, and regulatory bodies, the series highlights the crucial role of transparency and honesty in customer reviews and what can be done to maintain integrity in the feedback loop.